At KEPART GROUP SL, we prioritize providing our customers with a seamless and transparent shopping experience. Our Shipping and Returns policy is designed to ensure you have all the information you need regarding the movement of your orders and the process for returning items should you need to. Below, you will find a detailed overview of our shipping methods, costs, delivery timelines, and return procedures.

1. Shipping Policy

1.1 Order Processing

  • Order Confirmation: After placing your order, you will receive a confirmation email that includes details of your order, billing information, and shipping address. It is important to verify that all information is correct.

  • Processing Time: Orders are typically processed within 1-2 business days. During peak seasons, such as holidays or promotional events, processing times may take longer. We appreciate your understanding during these busy periods.

1.2 Shipping Methods

We offer a variety of shipping options to meet your needs:

  • Standard Shipping:

    • Delivery Time: 5-7 business days.
    • Best For: Cost-effective shipping for non-urgent orders.

  • Expedited Shipping:

    • Delivery Time: 2-3 business days.
    • Best For: Customers who need their products more quickly.

  • International Shipping:

    • Delivery Time: Varies based on location; generally, 7-14 business days.
    • Cost: Calculated at checkout based on weight and destination.
    • Note: Customs duties and taxes may apply, which are the responsibility of the customer.

1.3 Shipping Costs

Shipping costs are calculated at checkout based on several factors, including:

  • Weight of the Order: Heavier items will incur higher shipping fees.
  • Shipping Method Selected: Costs vary between standard and expedited options.
  • Destination: Shipping rates differ based on the distance and location.

We strive to offer competitive shipping rates and will notify you of any changes before finalizing your order.

1.4 Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive an email containing your tracking number. This allows you to monitor the status and location of your shipment in real-time.

  • Tracking Your Shipment: You can track your shipment using the provided link in the email or directly on the shipping carrier’s website.

2. Delivery Issues

2.1 Damaged or Lost Items

If your order arrives damaged or you suspect it has been lost in transit, please take the following steps:

  • Contact Us: Email our customer service team at info@kepartgroupsl.com as soon as possible.

  • Documentation Required: To expedite the resolution process, please include:

    • Your order number.
    • A description of the issue.
    • Photographic evidence of any damage to the packaging or product.

2.2 Incorrect Items

If you receive an item that does not match your order, please notify us within 48 hours of delivery:

  • Contact Us: Email our customer service team with your order number and details of the incorrect item.

  • Resolution Process: We will arrange for the correct item to be shipped to you at no extra cost, and we will provide instructions for returning the incorrect item.

3. Returns Policy

At KEPART GROUP SL, we want you to be completely satisfied with your purchase. If you need to return an item, we have established a clear and easy return process.

3.1 Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: Items must be returned within 30 days of receipt.
  • Condition of Items: Items must be unused, unopened, and in their original packaging. Returns of opened or used items may not be accepted unless the item is defective.

3.2 Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@kepartgroupsl.com to request a return authorization. Please include your order number and the reason for the return.

  2. Return Authorization: You will receive a return authorization email with detailed instructions for returning your product. This may include a return shipping label if applicable.

  3. Pack Your Item: Ensure that the item is securely packaged to prevent damage during return shipping. Include all original accessories, manuals, and documentation.

  4. Ship the Item: Follow the instructions provided in the return authorization email, and ship the item back to us.

3.3 Refunds

  • Processing Time: Once we receive your returned item, we will inspect it to ensure it meets our return conditions. Refunds will be processed within 7-10 business days after we receive the item.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exchanges

If you would like to exchange a product for a different item, please initiate a return as outlined above and place a new order for the desired item. This ensures you receive your new product without unnecessary delays.

5. Contact Us

For any questions regarding our Shipping and Returns policy or for assistance with your order, please reach out to our customer service team:

At KEPART GROUP SL, we are committed to ensuring your satisfaction with every purchase. Our Shipping and Returns policy is designed to provide you with a hassle-free experience, allowing you to shop with confidence. Thank you for choosing us as your wholesale supplier of agricultural products. We look forward to serving you!